Accessibility Statement for Marylebone Skip Hire

We are committed to making our services accessible to everyone across Marylebone. This accessibility statement describes how Marylebone Skip Hire and related services such as skip hire Marylebone and Marylebone skips strive to meet inclusive design standards. Our aim is to ensure that customers in the Marylebone area can access information about skip hire in Marylebone and arrange a Marylebone skip collection without barriers. We publish this statement to be open about the accessibility features we offer and the steps we take to improve digital and physical accessibility.

We follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level as our target standard. Our website and customer portals are developed with semantic HTML, ARIA attributes where appropriate, and accessible form controls to support assistive technologies. Key accessibility commitments include:

• WCAG 2.1 AA compliance across primary pages and transactional flows;
• screen-reader support via clear headings, landmarks and ARIA roles;
• keyboard navigation and visible focus indicators for all interactive elements;

How we design and test accessibility

Our development and content teams use a combination of automated testing tools and manual checks with assistive technologies such as NVDA, JAWS and VoiceOver to validate screen-reader support. We test keyboard-only navigation to make sure users can book, amend and pay for skip hire in Marylebone without a mouse. Where possible we implement skip links, properly ordered headings and labelled form fields to make navigation predictable and consistent.

Accessible documents and media: uploaded PDFs and downloadable documents are checked for structure and tagging and we provide transcripts or captions for multimedia content where relevant. If third-party content or supplier tools do not meet our standards, we work with providers to improve compatibility or we offer alternative formats on request.

We review colour contrast and font sizing to support users with low vision or colour-blindness. Users can resize text and override styles in many browsers; our pages are designed to remain usable at larger zoom levels. Our teams receive training on accessibility best practices and inclusive customer service, so on-the-ground support for skip collection and delivery in Marylebone is informed by accessibility principles.

We acknowledge that not every page or feature may yet meet all aspects of WCAG 2.1 AA. Where limitations exist we document them and prioritise fixes. If you encounter a barrier while using our skip hire Marylebone services, or need content in an alternative format — for example large print, plain text, audio or braille — please contact our accessibility team. You can make an accessibility request through the available contact options or by post; we will respond as promptly as possible and outline reasonable adjustments.

When making a request, please tell us: the page or service affected, the nature of the accessibility issue, and the format you require. We aim to acknowledge all accessibility requests within 5 working days and to fulfil reasonable requests quickly. Where an immediate fix is not possible, we will provide a clear timescale for resolution.

Maintaining accessible services is an ongoing process. We regularly review and update our platforms and physical service procedures for skip hire in Marylebone to reflect changes in standards, new technologies and customer needs. This statement will be reviewed periodically and updated to reflect progress.